Security Operations Manager

3 weeks ago


Old Toronto, Ontario, Canada Canadian Tire Financial Services Full time
Job Summary

We are seeking a highly skilled Security Operations Manager to join our team at Canadian Tire Financial Services. As a key member of our Physical Security team, you will be responsible for maintaining the highest level of security standards and processes across our organization.

Key Responsibilities
  1. Security Operations Management: Directly oversee, coach, and mentor a team of outsourced security professionals within a 24/7 security call centre environment.
  2. Alarm Management: Drive Retail, Supply Chain, and Corporate Campuses alarm management best practices.
  3. Access Control and Visitor Management: Implement and maintain access control and visitor management systems to ensure secure access to our facilities.
  4. Reporting and Data Management: Generate reports, including incident reports, risk assessments, briefings, and other data management to support business decision-making.
  5. Policy and Procedure Development: Participate in the creation and review of CTC policies and operating directives related to security.
  6. Vendor Performance Management: Monitor and evaluate vendor operational performance, including invoice validation and security guard performance.
  7. Security Governance: Assist the Physical Security Governance team in ensuring security guard performance and execution of duties align with established policy, procedure, and process.
  8. Guard Service Coordination: Coordinate guard service requests from Retail, Supply Chain, Events, and Corporate locations.
  9. Database Management: Maintain the integrity of event management, incident, and case management databases.
  10. Security System Health Checks: Conduct regular health checks for a range of security systems to ensure optimal performance.
  11. Access Control Device Management: Assist with programming access control devices and employee access profiles.
  12. Threat Risk Assessments: Develop threat risk assessments for travelling executives, local events impacting business, planned, and unplanned escalations.
Requirements
  1. Education: University degree or college diploma in law and security administration, police foundations, security management, risk management, business administration, or comparable professional education/training in a field relevant to security management.
  2. Experience: Minimum of 2 years of relevant experience with an organization comparable to CTC in size and complexity, including experience in physical security operations.
  3. Professional Designation: Professional designation in security management (e.g., ASIS Certified Protection Professional [CPP], ASIS Physical Security Practitioner [PSP], CSIS Accredited Security Professional [ASP], or Certified Security Professional [CSP]) would be an asset.
  4. Skills: Strong written and verbal communication, presentation, organization, and planning skills. Ability to interact with personnel at senior levels.
  5. Personal Qualities: Demonstrated sensitivity to issues of ethics, diversity, equity, and harassment in the workplace.
  6. Technical Skills: High proficiency in MS Office Suite: Word, Excel, PowerPoint, Visio, Project, and Access.
  7. Availability: Ability to work rotating shifts, including nights, weekends, and holidays.


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