IT Program Manager

2 months ago

Calgary, Alberta, Canada Rogers Communications Full time
About the Role

Rogers Communications is seeking a highly skilled Senior Program Manager to join our IT Team. As a key member of our Technology and Engineering organization, you will be responsible for managing the planning and execution of large-scale IT programs and projects related to Service Management, Cloud, Lifecycle Management, and other technical and business strategies.

Key Responsibilities
  • Manage the implementation planning, execution, and closure of technology programs/projects, including the introduction of new services, lifecycle changes of existing services, new platforms, capacity augmentations, software & hardware upgrades, optimization, and redundancy enhancements.
  • Identify and govern overall scope, deliverables, and interdependencies to deliver on program objectives and key performance indicators (KPIs).
  • Define program governance, build appropriate materials, and lead sessions with various levels of leadership to drive conclusions and results related to progress, blockers, project financials, issues, risks, and containment plans.
  • Collaborate with vendors, establish integrated plans, and ensure all deliverables are on time.
  • Perform quality progress reporting for programs, ensuring quality is incorporated into all project deliverables, including the final solution.
  • Create and manage program communication plans to ensure all stakeholders and project resources are aligned to program-level goals and objectives.
  • Build relationships with stakeholders, collaborate on plans and deliverables, and manage expectations.
  • Lead and mentor project managers to achieve overall business objectives and targets.
  • Identify obstacles and conflicts and ensure the project team produces workable solutions, escalating issues as appropriate to keep program schedules on track.
  • Manage relationships with third-party system integrators and vendors assisting with delivery and support for Rogers Technology/Engineering systems and associated services.
  • Adhere to the Rogers delivery methodology and practices.
  • Conduct lessons learned continuously through the program and incorporate learnings to improve delivery effectiveness.
  • Establish program/project plans and schedules in compliance with Rogers Technology/Engineering specifications and collaborate with procurement to oversee the tendering and awarding of system integrator/vendor statements of work as required.
  • Govern all activities related to Rogers' acceptance of deliverables.
Requirements
  • Post-secondary degree in Engineering, Computer Science, or other related technical discipline.
  • 8+ years of experience managing large/complex technical projects, preferably in the Telecommunications industry.
  • Possess strong negotiation, influencing, relationship management, communication, and business writing skills.
  • PMP certified professional with a minimum of 3 years of experience in a program management capacity.
  • In-depth knowledge and experience in Service Management and working with ServiceNow.
  • Ability to develop, track, and monitor the execution of large complex programs/projects simultaneously in a fluid, fast-paced environment.
  • Knowledge of Agile Project Management practices is an added asset.
  • Proven experience managing vendor partners, third-party solution implementations, and contractor resourcing and maintaining program momentum in a dynamic environment.
  • Strategic thinker who can make decisions and plan, develop, and implement innovative solutions even with limited information.
  • A highly motivated, collaborative individual with strong leadership, organizational, multitasking, troubleshooting, and conflict resolution skills.
  • Advanced skills in MS Office suite, PowerPoint, SharePoint, BI tools, and proficient in the use of Project Management tools such as ServiceNow PPM, MS Project, and Jira.

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