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Technical Support Supervisor

2 months ago

Edmonton, Alberta, Canada 1469620 Alberta Ltd. Full time
Job Summary

We are seeking a highly skilled Technical Support Supervisor to join our team at 1469620 Alberta Ltd. As a key member of our technical support group, you will be responsible for providing expert technical assistance to our users, troubleshooting complex issues, and supervising a team of technical support analysts.

Key Responsibilities
  • Provide technical support to users via phone, email, or in-person
  • Diagnose and resolve complex technical issues with computer systems and networks
  • Supervise and mentor a team of technical support analysts
  • Develop and implement technical support processes and procedures
  • Collaborate with other departments to ensure seamless technical support
Requirements
  • College diploma or equivalent in a related field
  • 1-2 years of experience in technical support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
How to Apply

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].