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Customer Service Representative

2 months ago


Sarnia, Ontario, Canada BMO Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.

Key Responsibilities:

  • Identify customer needs and provide personalized solutions to meet their financial goals.
  • Support customers with banking services, including transactions and account management.
  • Collaborate with colleagues to deliver a seamless customer experience and achieve business objectives.
  • Stay up-to-date with personal, commercial, and partner offers to provide expert advice to customers.
  • Develop and maintain strong relationships with customers to understand their needs and preferences.
  • Contribute to the growth and development of the branch team by sharing knowledge and best practices.
  • Participate in ongoing training and development to enhance skills and stay current with industry trends.
  • Adhere to regulatory requirements and company policies to ensure compliance and risk management.

Requirements:

  • No prior experience necessary; post-secondary degree or certification in a related field is desirable.
  • High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs.
  • Confident and experienced in the use of digital tools and applications.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers and delivering a personal experience.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.

What We Offer:

  • A competitive salary and comprehensive benefits package.
  • Ongoing training and development opportunities to enhance skills and stay current with industry trends.
  • A collaborative and supportive work environment.
  • The opportunity to work with a diverse and dynamic team.
  • A chance to make a meaningful impact on customers' lives and contribute to the growth and success of the company.