Customer Service Representative Team Lead

3 weeks ago


Calgary, Alberta, Canada Rocky Mountain Scenic Tours Ltd Full time

We are seeking a highly organized and detail-oriented Customer Service Representative Team Lead to join our team at Rocky Mountain Scenic Tours Ltd. The ideal candidate will have a strong background in customer service and experience in supervising a team of customer service representatives.

Key Responsibilities
  • Supervise and coordinate the work of customer service representatives
  • Perform same duties as workers supervised
  • Review and analyze customer service performance
Requirements
  • College/CEGEP education
  • 1-2 years of experience in customer service
  • Excellent communication and leadership skills
Work Conditions and Physical Capabilities
  • Work in a fast-paced customer service environment
  • Ability to work in a team environment
Personal Suitability
  • Client focus
  • Organized
  • Reliability
  • Team player

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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