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Operational Support Specialist

2 months ago

Delta, British Columbia, Canada Lineage Logistics Full time
Operational Support Role

We are seeking a highly motivated and detail-oriented individual to join our team as an Operational Support Specialist. This role plays a critical part in ensuring the smooth operation of our shipping and receiving office, providing exceptional customer service, and maintaining accurate records.

Key Responsibilities:
  • Provide exceptional customer service to drivers and customers, ensuring a positive experience at our facility.
  • Verify and review paperwork for accuracy and completeness, ensuring compliance with regulatory requirements.
  • Coordinate the assignment of customers to loading bays, optimizing warehouse efficiency and preventing delays.
  • Liaise with the Customer Service Representative to address customer inquiries and requests.
  • Support regulatory inspections and coordinate with CFIA inspectors as needed.
  • Work with Inventory Control to coordinate customer recall activities and other customer requests.
Requirements:
  • Training or post-secondary courses in Customer Service or a related field are an asset.
  • Post-secondary education in Business, Warehousing, Transportation, or Operations Management is an asset.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and meeting deadlines.
  • Detail-oriented with a high level of accuracy, and proficient in Microsoft Office.

Lineage Logistics is an Equal Employment Opportunity Employer, committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. We offer a safe, stable, and reliable work environment, as well as medical, dental, and basic life and disability insurance benefits, RRSP matching, and paid time off.