Regional Technical Advisor

2 weeks ago

Canada Culligan International Full time
Job Title: Regional Technical Advisor

The Regional Technical Advisor will be responsible for providing technical support to key Culligan customers within a geographic area. This includes troubleshooting assistance, product and water technology training, quality reporting, C&I project assistance, product field testing, and matters of customer satisfaction.

Key Responsibilities:
  • Provide regular reports on support provided in the region and travel-related expenditures.
  • Schedule and conduct regular product training meetings and seminars for dealership associates, including service, sales, and office staff.
  • Schedule and conduct periodic Household Service Training Schools within the region.
  • Conduct periodic Commercial Service Training Schools at Rosemont Headquarters or other venues assigned by the Director.
  • Provide on-site product support, installation supervision, and operator training on Culligan Commercial and Industrial products.
  • Provide regional support for product field testing by soliciting dealers or following up on participation.
  • Participate in two-way communication of product and service-related information between distribution and Culligan Product Development and Quality Assurance.
  • Support sales growth opportunities through teamwork with Regional Sales Manager, Commercial Dealer Support, and Commercial & Market Development teams.
Requirements:
  • High School Diploma or GED required; College or technical degree preferred.
  • Experience: 5 years in the water treatment industry.
  • Classroom instructor or teacher is highly desirable.
  • Up to 70% travel.
  • Proficient computer skills and experience with Microsoft Office (Outlook, Excel, Word).
  • Strong mathematical skills required, including understanding of reference materials such as tables and charts.
  • Ability to read and understand plumbing, piping, and electrical wiring diagrams.
  • Good mechanical aptitude required; must be able to detect cause of failure in water treatment system components. Experience in troubleshooting simple electrical circuits using handheld meters.

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