Technical Advisor Specialist
2 weeks ago
This role is a technical subject matter expert relative to the Solutions, and Professional Service strategies of the Konica Minolta Business Solutions Direct division. The Technical Advisor Specialist will act as a dedicated professional committed to supporting solutions pre-sales technical activities, implementation and project management of solution offerings, as well as post sale support for applications and professional services to our clients.
Key Responsibilities- Support technical activities including presales, installation, project management, training, customization and ongoing servicing of the solution.
- Initiate Proof of Concept (POC) for customer proposals and help response to RFP requests regarding solutions and KM total offerings.
- Maintains relationships with customer's key technical contacts.
- Responsible for coordination of resources for product installation and training services as defined in the Statement of Work or deployment guide documentation.
- Expand KMBS Professional Services opportunities by identifying customer post sale workflow and training requirements, and document utilizing Solutions Management System.
- Collaborate with Business Solutions Consultant on creating and/or developing Engagement letters, Site Survey, Scope of Work preparation and integration projects, where appropriate.
- Responsible for development of customized solutions for Proof of Concepts, Technical Pilots, and creation of Deployment Guides.
- Serve as escalation point from Digital Solutions Center (DSC)/National Operations Centre (NOC) in resolving solutions issues.
- Maximize the use of remote connectivity tools for installations and servicing.
- Maintain education training standards and certifications levels in line with job requirements and advancement development plans.
- Industry Standard technical certifications preferred or equivalent experience in a related field.
- ~3-5 years relevant solutions installation and support experience.
- ~ Knowledge of Network print servers, Document management/scanning applications and workflows, Manage Print Services, Print Optimization/cost recovery, Print and MFP print controller technology, SQL, Security, and major third-party print manufacturer's devices.
- ~ Experience in network topology and software applications related to digital graphic systems, including Microsoft applications. Strong technical knowledge and experience with on-site customer relations will be required.
- ~ Exposure to and practical experience in project management.
Konica Minolta Business Solutions U.S.A., Inc. is a leading provider of business technology offerings including IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for its products and services.
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