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Customer Service Ambassador

2 months ago

Milton, Ontario, Canada EMCO Corporation Full time

About the Role

As a Customer Service Ambassador at EMCO Corporation, you will be the face of our company to our customers, providing exceptional support and solutions to their inquiries and concerns. We are seeking a highly skilled and passionate individual who is dedicated to delivering outstanding customer experiences.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
  • Utilize strong problem-solving skills to resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless sales processes and customer support.
  • Stay up-to-date with product knowledge and industry trends to provide informed and accurate information to customers.
  • Meet or exceed performance metrics and targets, including first call resolution, customer satisfaction, and sales conversion rates.

Requirements

  • Minimum 2 years of experience in a fast-paced customer service environment, preferably in a business-to-business (B2B) setting.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a team environment and contribute to a positive and supportive team culture.
  • Proficiency in Microsoft Office and other productivity software.

What We Offer

  • A competitive salary and benefits package, including comprehensive health and wellness programs.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A comprehensive benefits package, including medical, dental, and vision coverage.