Customer Service Ambassador

1 month ago


Milton, Ontario, Canada Uline Full time
Position Overview

Uline is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Process customer orders and inquiries in a collaborative call center using world-class technology.
  • Communicate with customers over phone, email, and chat, providing timely and accurate responses to their queries.
  • Help customers navigate Uline's website and online ordering, ensuring a seamless and efficient experience.
  • Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Requirements
  • High school diploma or equivalent, with a bachelor's degree preferred.
  • Prior customer service experience is a plus, but we will train you to provide legendary service for our customers.
Benefits
  • Company-paid extended health coverage, including medical, dental, and vision, after only 30 days.
  • Basic life insurance, disability, and wellness programs.
  • RRSP with 6% employer match, eligible after 30 days.
  • Paid holidays and generous paid time off.
  • Bonus programs, including annual performance, sales goals, and profit sharing.
Employee Perks
  • On-site café and outdoor patio.
  • First-class fitness center.
  • Monthly employee-appreciation events.
  • Opportunities for community involvement.
  • Best-in-class, clean, modern facilities.
About Uline

Uline is North America's leading distributor of shipping, industrial, and packaging materials. We are a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

Uline is an Equal Opportunity Employer.



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