Process Improvement Consultant

1 day ago

Halifax, Nova Scotia, Canada IWK Health Full time
About the Role

We are seeking a highly skilled and experienced Process Improvement Consultant to join our team at IWK Health. As a key member of our organization, you will play a critical role in leading impactful change initiatives and driving continuous improvement across our healthcare system.

Key Responsibilities
  • Lead complex and high-risk process improvement and change management plans using LEAN and other continuous improvement methodologies.
  • Engage with staff and physicians at every level of the organization to identify problems and propose solutions to enhance IWK processes and patient care.
  • Collaborate with other project support teams, such as Transformation, Facilities, Performance Analytics, and Information Technology, to advance org-wide and local team continuous improvement projects.
  • Provide analytical expertise to support data-driven decision making and drive process improvements.
Requirements
  • Undergraduate degree in Health Services Administration, Health Information Management, Business Administration, or Industrial Engineering.
  • Minimum three (3) years' experience leading continuous improvement-related projects.
  • Master's degree in a related field an asset, and may be considered as equivalent experience.
  • Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification considered an asset.
  • Comprehensive knowledge of program planning and strategic planning.
  • Excellent word processing, spreadsheet, relational database, visual management software, project management software, and simulation modeling software skills.
  • High level of LEAN, project management, and change management expertise.
  • Decision making and problem-solving skills.
  • Comprehensive knowledge of system/process re-design methodologies.
  • Comprehensive knowledge of evaluation design and methodology.
  • Experience and demonstrated expertise in data management, data analysis, and statistics.
  • Knowledge of healthcare delivery systems in various hospital and community settings.
  • Excellent team building and management of group processes skills.
  • Excellent presentation communication skills (written and verbal).
  • Excellent interpersonal and facilitation skills.
  • High level of initiative, patience, prioritization, and organizational ability skills.
  • Competency in other languages an asset.
About IWK Health

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults, and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers, and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other's talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs.

We are proud to support our patients, families, and communities and are grateful for the generous donor support we receive. Promoting an anti-racist environment and calling out discrimination as we work and provide care is important to us. We are located in Mi'kma'ki, the unceded and ancestral territory of the Mi'kmaq people. Working in Mi'kma'ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization.

We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

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