IT Security Specialist

3 weeks ago

Edmonton, Alberta, Canada Epic IT Security Ltd. Full time
Job Title: IT Security Specialist

We are seeking a highly skilled IT Security Specialist to join our team at Epic IT Security Ltd. As an IT Security Specialist, you will be responsible for providing technical support and assistance to our clients in resolving their IT security-related issues.

Key Responsibilities:
  • Provide technical support and assistance to clients in resolving their IT security-related issues.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Provide customer service.
  • May work in a team with shared supervisory responsibilities.
  • May perform a variety of office management and clerical duties.
Requirements:
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • 1 year to less than 2 years of experience.
  • Strong knowledge of networking security, Internet, desktop applications, security software, MS Office, and MS Windows.
  • Ability to work in a fast-paced environment, under pressure, with tight deadlines, and repetitive tasks.
  • Excellent attention to detail and ability to multitask.
  • Strong client focus, judgement, and organizational skills.
  • Ability to work in a team and provide awareness training to employees to create a welcoming work environment.
Support for Persons with Disabilities:
  • We provide physical accessibility accommodations, visual accessibility accommodations, and auditory accessibility accommodations.
  • We participate in a government or community program or initiative that supports persons with disabilities.
  • We offer mentorship, coaching, and/or networking opportunities for persons with disabilities.
  • We provide awareness training to employees to create a welcoming work environment for persons with disabilities.
  • We apply accessible and inclusive recruitment policies that accommodate persons with disabilities.
Support for Newcomers and Refugees:
  • We participate in a government or community program or initiative that supports newcomers and/or refugees.
  • We assist with immediate settlement needs of newcomers and/or refugees.
  • We support social and labour market integration of newcomers and/or refugees.
  • We recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster.
  • We support newcomers and/or refugees with foreign credential recognition.
  • We offer mentorship programs that pair newcomers and/or refugees with experienced employees.
  • We provide diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees.
Support for Youths:
  • We participate in a government or community program or initiative that supports youth employment.
  • We offer on-the-job training tailored to youth.
  • We offer mentorship, coaching, and/or networking opportunities for youth.
  • We provide awareness training to employees to create a welcoming work environment for youth.
Support for Veterans:
  • We participate in a government or community program or initiative that supports Veterans.
  • We offer mentorship, coaching, and/or networking opportunities for Veterans.
  • We provide awareness training to employees to create a welcoming work environment for Veterans.
  • We recruit Veterans and other candidates with military experience through targeted hiring initiatives.
  • We assist with immediate transition needs of Veterans.
  • We offer workshops, counselling services, or other resources to help Veterans navigate their transition into the civilian workforce.
  • We support Veterans in translating their military skills and experience into the language of the civilian job market.
  • We offer flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace.
Support for Indigenous People:
  • We participate in a government or community program or initiative that supports Indigenous people.
  • We offer mentorship, coaching, and/or networking opportunities for Indigenous workers.
  • We develop and maintain relationships with Indigenous communities, Indigenous-owned businesses, and organizations.
  • We provide cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
  • We facilitate access to Elders who can offer support and guidance to Indigenous workers.
Support for Mature Workers:
  • We participate in a government or community program or initiative that supports mature workers.
  • We apply hiring policies that discourage age discrimination.
  • We provide staff with awareness training to create a welcoming work environment for mature workers.
  • We offer mentorship, coaching, and/or networking opportunities for mature workers.
  • We offer phased retirement options that allow mature workers to gradually reduce their workload.
  • We offer phased re-entry options for mature workers who are returning to work after retiring.
  • We provide workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers.
  • We offer resources to help mature workers plan their retirement.
Supports for Visible Minorities:
  • We participate in a government or community program or initiative that supports members of visible minorities.
  • We apply hiring policies that discourage discrimination against members of visible minorities.
  • We offer mentorship programs that pair members of visible minorities with experienced employees.
  • We provide diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.

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