IT Security Specialist

2 weeks ago

Edmonton, Alberta, Canada Epic IT Security Ltd. Full time
Job Title: IT Security Specialist

We are seeking an IT Security Specialist to join our team at Epic IT Security Ltd. The successful candidate will be responsible for providing technical support and assistance to our clients in the area of IT security.

Key Responsibilities:
  • Respond to user inquiries and provide technical support for IT security-related issues
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • May work in a team with shared supervisory responsibilities
  • May perform a variety of office management and clerical duties
Requirements:
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • 1 year to less than 2 years of experience in a related field
  • Strong knowledge of IT security principles and practices
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet tight deadlines
Working Conditions:
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Combination of sitting, standing, walking
Personal Suitability:
  • Accurate
  • Client focus
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management

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