Senior Advisor, Operational Excellence

2 weeks ago


Edmonton, Alberta, Canada EPCOR Full time

About the Role

We are seeking a highly skilled Senior Advisor to join our Operational Excellence team at EPCOR. As a key member of our team, you will work closely with our engaged and dynamic professionals to drive business performance and customer satisfaction.

Key Responsibilities

  • Develop innovative solutions to improve business processes and financial management.
  • Collaborate with business analysts and the IT team to communicate functional system requirements and business goals.
  • Design and implement processes to find efficiencies and ensure compliance to policies, standards, and customer requirements.
  • Deliver specialized consultative, training, and mentorship expertise to Operations Managers in process improvement, re-engineering, and business analysis.
  • Provide clear documentation to ensure project scope and roles are defined, budget is identified, and record management is in compliance with established standards.
  • Lead and facilitate process redesign and improvement projects, designing new processes, policies, procedures, work practices, tools, and system requirements.
  • Identify strategic issues that may require resolution and provide research, analysis, performance measurement, or solution design to support redesign initiatives.
  • Assist Process Owners with developing and executing change management plans for process improvement initiatives.
  • Ensure processes are documented consistently in accordance with EPCOR standards and are integrated, work cross-functionally, and consider all downstream effects.
  • Oversee the management of information on SharePoint for access by all process stakeholders.
  • Contribute to the enhancement of IT solutions through reviews of project performance, individual research, and thought leadership.

Requirements

  • Post-secondary training in Business, Engineering, Information Systems, or a related area.
  • Certification or education in business process redesign (e.g., Hammer, Six Sigma).
  • Certification or coursework in project management considered an asset.
  • An understanding of business operations, construction management, project management, competitive business models, accounting, and innovative approaches for meeting customer requirements.
  • Possess financial acumen, including budgeting, forecasting, reporting, and CSOX compliance.
  • Deep understanding of business process re-engineering, process improvement, and redesign methodologies.
  • Understanding of metrics design and analytics.
  • Expert user of IS systems, databases, and reporting tools.
  • Advanced skills in Excel with strong background in statistics and performance metrics for data analysis.

About EPCOR

EPCOR is a dynamic and engaged organization that values collaboration, relationship building, and strong leadership. As a Senior Advisor, you will be part of a team that is passionate about driving business performance and customer satisfaction.



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