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Senior Manager, Learning and Development

2 months ago

Markham, Ontario, Canada Aviva Full time

**About the Role**

We are seeking a highly skilled and experienced Senior Manager, Learning and Development to join our Broker Distribution Learning & Development team at Aviva Canada.

**Key Responsibilities**

  • Lead the design and delivery of a diverse range of learning programs to enable onboarding, and personal development of brokers and Distribution partners.
  • Design and develop solutions that create an end-to-end learning experience with a focus on interactive digital delivery, micro learning, self-paced learning, job aids, and instructor-led sessions.
  • Design and develop roles and methodologies to support in-person learning capability for key broker partners.
  • Lead the Broker Learning & Development team through significant change due to system migrations.
  • Using a consultative approach, work with your team, subject matter experts and senior leaders across multiple business functions to deliver one consistent experience nationally.
  • Drive accessibility in learning design and facilitation.
  • Evolving facilitated learning experiences to help support overall Aviva broker value proposition.
  • Be the customer champion when collaborating and coordinating with partners in determining training needs and appropriate delivery method.
  • Be comfortable with agile test and learn environment; willingness to challenge the status quo and fail fast.
  • Stay on top of standard methodologies/emerging industry trends in learning and development to support innovative learning experience design.
  • Deploy training through the Learning Management System; create curriculum structure, enrol participants, completion reporting.
  • Build and maintain templates, standards, technical specifications that drive adoption of standard processes throughout the organization.

**Requirements**

  • Minimum 8 – 10 years of related experience, with experience in creating and presenting training for colleagues ideally within the insurance industry.
  • Formal background and experience in training and development with a strong understanding of adult learning principles.
  • Proven ability to design and build blended solutions for the insurance industry/financial services.
  • Experience with eLearning authoring tools and learning management systems (Cornerstone, Articulate suite, and Vyond an asset).
  • Certification in adult education or instructional design.
  • Courage to challenge collaborators, while bringing a consultative approach.
  • Able to adapt quickly to change and energized by new ways of working.
  • Strong relationship management and communication skills.
  • Ability to own and implement deliverables from start to finish.
  • Excellent prioritization and analytical skills.
  • Excellent MS Office application skills (Word, PowerPoint, Excel, SharePoint).
  • University education or equivalent experience.
  • Bilingual an asset but not required.

**What We Offer**

  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Outstanding Career Development opportunities.
  • We'll support your professional development education.
  • Competitive vacation package with the option to purchase 5 extra days off per year.
  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
  • Corporate wellness programs to support our employees' physical and mental health.
  • Hybrid flexible work model.