Financial Services Collections Specialist

1 week ago


Montreal, Quebec, Canada Fairstone Bank Full time
Job Summary

We are seeking a highly skilled Financial Services Collections Specialist to join our team at Fairstone Bank. As a key member of our collections team, you will be responsible for managing incoming requests, negotiating with customers, and working with vendors and business partners to resolve delinquency problems.

About the Role:

  • Manage incoming requests (by telephone and email) for account-based information related to collection matters and special circumstance accounts.
  • Liaison with vendors and business partners to ensure quality transfers and data integrity.
  • Work on litigation accounts and communicate with law firms.
  • Prepare monthly sale files and make them ready for monthly sales.
  • Prepare files for good-bye letters.
  • Payment processing and invoicing on collection and litigation accounts.
  • Assist with daily and monthly data transfer to various vendors to support collection activities.
  • Manage Bankruptcy, Litigation, and Recovery accounts.
  • Validate and approve vendor invoices for payment.
  • Support new and existing business initiatives.
  • Maintain working relationships with Solicitors, Real Estate Agents, Appraisers, and Brokers.
  • Maintain working relationships with Branch Managers, District Managers, and Area Directors.
  • Order appraisals.
  • Conduct property reviews for vacant, abandoned, etc.
  • High school diploma required.
  • Minimum of 1 year's experience in the Financial Services industry performing or call centre environment.
  • Understanding of collections processes.

Requirements:

  • Customer service-oriented mindset.
  • Strong negotiation skills.
  • Proven ability to interact and communicate effectively with all levels and build partnerships with main stakeholders.
  • Strong MS Excel, Access & Word skills.
  • Excellent written and communication skills with a strong attention to detail.
  • Must be able to address multiple issues in a high-paced/high-pressure rapidly changing environment. Time management skills are critical.
  • Bilingual preferred (English and French).

About Fairstone Bank:

Fairstone Bank is proud to be Montreal's Top Employer 2024, as recognized by Canada's Top 100 Employers.

Salary Range:

$55,000 - $65,000 per annum, depending on experience.



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