Deputy Chief Information Officer, Digital Workplace

3 weeks ago

Windsor, Ontario, Canada City Of Windsor Full time
Job Title: Deputy Chief Information Officer, Digital Workplace

Reporting to the Chief Information Officer (CIO), the Deputy Chief Information Officer (DCIO), Digital Workplace & IT Service Management, will play a pivotal role in the implementation of the City of Windsor's Corporate Technology Strategic Plan (CTSP). The DCIO will oversee the strategic delivery of Technology Services related to digital workplace, technology, cloud, and service management.

Key Responsibilities:
  • Strategic Planning:
    • Work closely with the CIO to set direction for technology operations, infrastructure, digital workplace, and service management team.
    • Assist the CIO in strategic allocations for corporate investments in value-add initiatives aligning with corporation strategic objectives.
    • Manage IT department operational and strategic planning, including business requirements, project planning, and resource allocation.
  • Budget Management:
    • Budget management, including planning and monitoring, reporting, resource management and allocation, financial forecasting, cost analysis, and risk assessment for operational and capital budgets.
    • Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
    • Oversight of vendor contracts, renewal of contracts; seek opportunities for consolidation and managing contracts with the allocated budget.
  • Program Delivery:
    • Establish guidelines and provide oversight on program delivery. Ensure the success of complex technology programs and projects related to digital workplace and service management; oversee risk, quality, and optimal program delivery.
  • Partnership & Relationship Management:
    • Develop ongoing positive working relationships within Technology Services and Corporate Partners to foster collaboration and service excellence in cross-functional teams.
    • Build collaborative relationships with City stakeholders and senior management, providing information where Technology Services may add value and support program operations.
  • Culture and Team Leadership:
    • Cultivate an environment which encourages creativity and innovation by welcoming diverse perspectives, promoting healthy debate and re-assessing the status quo.
    • An environment where each team member understands their role in relation to the overall goals of their team and department; thereby enhancing the culture of equity and accountability among staff.
  • Operational Management:
    • Review internal application processes to ensure they align with strategic vision, business processes and tactical planning.
    • Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
    • Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
    • Benchmark, analyze, report on, and make recommendations for the improvement of the IT Infrastructure and IT Systems.
    • Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
    • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
    • Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts. Oversee provision of end-user services, including help desk and technical support services.
    • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
    • Oversight of negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
    • Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
    • Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities.

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