Customer Service Representative

6 days ago

Montreal, Quebec, Canada Silver Hotel Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Aloft Montreal Airport.

About the Role

This is an exciting opportunity to work in a fast-paced environment, providing exceptional service to our guests and contributing to the success of our hotel.

Key Responsibilities
  • Maintain a warm and friendly demeanor at all times with guests and team members.
  • Comply with all company standards and brand standards.
  • Interact with all guests during check-in and check-out procedures.
  • Create and cancel reservations as required, handle check-ins and check-outs.
  • Greet all incoming and outgoing calls in a professional and timely manner.
  • Review logbook, emails daily, and complete all tasks on the checklist.
  • Maintain proper operation of Front Desk telephones, be familiar with daily sell rates.
  • Balance and prepare individual paperwork for closing of shift with hotel standards.
  • Work closely and maintain proper communication with all hotel departments.
  • Handle guest registration and room assignments, accommodating special requests whenever possible.
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.
What We Offer
  • A competitive salary of $45,000 - $55,000 per year, depending on experience.
  • The opportunity to work with a reputable brand and be part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun.
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world.
  • Education Reimbursement for you (and your children).
  • Annual Wellness Credit.
  • Team Member Referral Program.
  • Leadership Development.
  • Team Building Events.
  • Culture of Recognition Program.
  • Hotel Stay Discounts.
About Us

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels.

At Silver Hotel Group, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

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