Project Manager
1 month ago
We are seeking a highly skilled and experienced Project Manager to join our Project Management Office team at GoSecure. As a Project Manager, you will be responsible for managing customers, quality, budget, and efforts associated with projects related to all our professional services.
Key Responsibilities:- Post-sales customer service and support
- Planning and overseeing projects throughout their entire lifecycle: initiation, planning, execution, monitoring and control, and closure
- Ensuring completeness in a timely fashion and within budget
- Managing customers' expectations and ensuring customers' satisfaction with GoSecure services
- Executing and supporting deployments and best practices coaching for customers
- Liaising with account managers and accounting team to establish onboarding timelines and deliverables for new clients
- Onboarding of new customers and ensuring all tasks are completed in a timely manner
- Executing daily customer support tasks, including deployments, health checks, and reporting
- Tracking support level and customer satisfaction metrics
- Ensuring support SLA's targets are being achieved and exceeded
- Identifying opportunities to improve metrics and team efficiency based on results of reporting and analytics
- Developing and maintaining project plans, issues logs, and status reports
- Advocating and monitoring customer requests/issues cross-departmentally
- Developing and implementing a centralized system for onboarding documentation and processes
- Developing monthly reporting methods for assigned clients based on clients' needs and requirements
- Monitoring employee productivity and providing coaching for the Customer Success Team to improve efficiency and effectiveness
- Contributing constructive feedback to management team as part of the performance review process
- Bachelor's degree in business administration (BBA) or university degree in computer science or college diploma from a related program
- Master's degree in business administration (MBA) or Project Management Professional (PMP) certification would be an asset
- Superior knowledge of English language
- Knowledge of French language would be an asset
- 2 years of professional experience in project management or in another relevant domain
- High interest in learning about cybersecurity topics such as ethical hacking, managed services, security architecture
- Knowledge of concepts and sensitivity to IS/IT security and network security software and appliances would be an asset
- Excellent analysis skills
- Exceptional organizational skills
- Ability to work independently and handle multiple tasks concurrently
- Superior verbal and written communication skills in English and French are mandatory
- Energetic and positive with a 'can do' attitude
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