Project Manager

1 month ago


Montreal, Quebec, Canada GoSecure Full time
Project Manager

We are seeking a highly skilled and experienced Project Manager to join our Project Management Office team at GoSecure. As a Project Manager, you will be responsible for managing customers, quality, budget, and efforts associated with projects related to all our professional services.

Key Responsibilities:
  • Post-sales customer service and support
  • Planning and overseeing projects throughout their entire lifecycle: initiation, planning, execution, monitoring and control, and closure
  • Ensuring completeness in a timely fashion and within budget
  • Managing customers' expectations and ensuring customers' satisfaction with GoSecure services
  • Executing and supporting deployments and best practices coaching for customers
  • Liaising with account managers and accounting team to establish onboarding timelines and deliverables for new clients
  • Onboarding of new customers and ensuring all tasks are completed in a timely manner
  • Executing daily customer support tasks, including deployments, health checks, and reporting
  • Tracking support level and customer satisfaction metrics
  • Ensuring support SLA's targets are being achieved and exceeded
  • Identifying opportunities to improve metrics and team efficiency based on results of reporting and analytics
  • Developing and maintaining project plans, issues logs, and status reports
  • Advocating and monitoring customer requests/issues cross-departmentally
  • Developing and implementing a centralized system for onboarding documentation and processes
  • Developing monthly reporting methods for assigned clients based on clients' needs and requirements
  • Monitoring employee productivity and providing coaching for the Customer Success Team to improve efficiency and effectiveness
  • Contributing constructive feedback to management team as part of the performance review process
Qualifications:
  • Bachelor's degree in business administration (BBA) or university degree in computer science or college diploma from a related program
  • Master's degree in business administration (MBA) or Project Management Professional (PMP) certification would be an asset
  • Superior knowledge of English language
  • Knowledge of French language would be an asset
  • 2 years of professional experience in project management or in another relevant domain
  • High interest in learning about cybersecurity topics such as ethical hacking, managed services, security architecture
  • Knowledge of concepts and sensitivity to IS/IT security and network security software and appliances would be an asset
Personal Abilities:
  • Excellent analysis skills
  • Exceptional organizational skills
  • Ability to work independently and handle multiple tasks concurrently
  • Superior verbal and written communication skills in English and French are mandatory
  • Energetic and positive with a 'can do' attitude


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