Chief Retail Operations Director

2 days ago


Ottawa, Ontario, Canada Laura Canada Inc. Full time
Role Summary

We are seeking a dynamic and results-driven Chief Retail Operations Director to lead our team at Laura Canada Inc.

About the Role

This is a leadership position responsible for overseeing the overall retail operations, ensuring exceptional customer service, and driving sales growth. The ideal candidate will possess a contagious passion for fashion, excellent communication skills, and experience in store management.

Duties and Responsibilities
  • Recruit, develop, and coach a high-performing team to deliver outstanding customer experiences.
  • Develop and implement strategies to drive sales growth, improve profitability, and maintain optimal floor coverage.
  • Serve as a stylist to build personalized wardrobes for customers, fostering strong relationships and loyalty.
  • Maintain accurate records, monitor performance metrics, and ensure compliance with company standards.
  • Collaborate with the merchandising team to create visually appealing displays and optimize inventory levels.
Requirements
  • A minimum of 3 years of experience in a senior retail leadership role, preferably with expertise in store operations and customer service.
  • Proven track record of achieving sales growth, improving operational efficiency, and maintaining a positive work environment.
  • Excellent leadership, communication, and problem-solving skills.
  • Familiarity with Canadian retail laws and regulations.
Salary and Benefits

The estimated annual salary for this position is approximately $80,000 - $110,000 CAD, commensurate with experience. Additionally, you can expect a comprehensive benefits package, including medical, dental, and vision insurance, as well as a generous paid time off policy.



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