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Hotel Front Desk Supervisor

1 month ago

Vernon, Canada Sparkling Hill Resort Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at Sparkling Hill Resort. The successful candidate will be responsible for supervising and coordinating the activities of front desk staff, ensuring excellent customer service and a smooth operation of the front desk.

Key Responsibilities
  • Supervise and coordinate the activities of front desk staff, including checking in and out guests, handling room assignments, and resolving any issues that may arise.
  • Ensure that all front desk operations are running smoothly and efficiently, including managing cash, handling guest complaints, and maintaining accurate records.
  • Provide excellent customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Work closely with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless communication and coordination.
  • Assist with training and development of front desk staff, including providing feedback and coaching to improve performance.
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a front desk or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Ability to maintain confidentiality and handle sensitive information
Work Environment

The successful candidate will work in a dynamic and fast-paced environment, with a focus on providing excellent customer service and ensuring the smooth operation of the front desk. The ideal candidate will be able to work independently and as part of a team, with a strong attention to detail and a commitment to excellence.