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Hotel Front Desk Manager

4 weeks ago

Vernon, Canada Sparkling Hill Resort Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at Sparkling Hill Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk operations, and supervising a team of front desk staff.

Key Responsibilities
  • Customer Service: Greet and assist guests, respond to inquiries, and resolve issues in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk, including checking guests in and out, handling room assignments, and maintaining accurate records.
  • Team Supervision: Supervise and train front desk staff, provide guidance and feedback, and ensure that all team members are meeting performance expectations.
  • Problem-Solving: Resolve guest complaints and issues in a fair and efficient manner, and escalate complex issues to management as needed.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years of experience in a front desk or customer service role
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer systems and software.
Work Environment

The front desk supervisor will work in a fast-paced hotel environment, interacting with guests, staff, and management on a regular basis. The ideal candidate will be able to work independently and as part of a team, and will be able to maintain a high level of professionalism and composure in a dynamic and sometimes challenging environment.

What We Offer
  • Competitive Salary: A competitive salary and benefits package, including group insurance benefits.
  • Opportunities for Advancement: Opportunities for advancement and professional growth within the company.
  • Work-Life Balance: A healthy work-life balance, with a 30-hour workweek and opportunities for flexible scheduling.