Customer Experience Associate

1 week ago


Peterborough, Ontario, Canada TD Bank Full time

TD Bank is committed to providing exceptional customer experiences and we're looking for a talented individual to join our team as a Customer Experience Associate.

About the Role

We are seeking a highly motivated and customer-focused professional to work in our Peterborough, Ontario branch. As a Customer Experience Associate, you will be responsible for delivering excellent customer service, processing financial transactions, and promoting banking solutions to our customers.

Key Responsibilities

  • Process financial transactions accurately and efficiently, ensuring compliance with TD's Code of Conduct and Ethics
  • Understand and determine customer needs to recommend suitable banking solutions
  • Respond to and resolve customer concerns in a timely and professional manner
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes
  • Develop strong relationships with customers and colleagues to build a positive and inclusive work environment

Requirements

To succeed in this role, you will need:

  • A high school diploma and/or 1+ years of relevant experience
  • Strong administration, organizational, planning, and time management skills to work in a fast-paced environment
  • Hands-on knowledge of MS Office (Word, Excel, and Outlook) and internet
  • A go-getter attitude with initiative and attention to detail to handle multiple tasks and changing priorities
  • Demonstrated customer experience skills with effective verbal and written communication

What We Offer

TD Bank offers a competitive salary range of $22.50 - $28.33 CAD per hour, commensurate with experience. Our Total Rewards package includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Why Work at TD?

TD Bank is a dynamic and growth-oriented organization that values diversity, equity, and inclusion. We offer regular development conversations, training programs, and a competitive benefits plan to support our colleagues' success and well-being. Join us and contribute to delivering value for our clients every day



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