Customer Experience Associate
1 week ago
TD Bank is committed to providing exceptional customer experiences and we're looking for a talented individual to join our team as a Customer Experience Associate.
About the Role
We are seeking a highly motivated and customer-focused professional to work in our Peterborough, Ontario branch. As a Customer Experience Associate, you will be responsible for delivering excellent customer service, processing financial transactions, and promoting banking solutions to our customers.
Key Responsibilities
- Process financial transactions accurately and efficiently, ensuring compliance with TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend suitable banking solutions
- Respond to and resolve customer concerns in a timely and professional manner
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes
- Develop strong relationships with customers and colleagues to build a positive and inclusive work environment
Requirements
To succeed in this role, you will need:
- A high school diploma and/or 1+ years of relevant experience
- Strong administration, organizational, planning, and time management skills to work in a fast-paced environment
- Hands-on knowledge of MS Office (Word, Excel, and Outlook) and internet
- A go-getter attitude with initiative and attention to detail to handle multiple tasks and changing priorities
- Demonstrated customer experience skills with effective verbal and written communication
What We Offer
TD Bank offers a competitive salary range of $22.50 - $28.33 CAD per hour, commensurate with experience. Our Total Rewards package includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Why Work at TD?
TD Bank is a dynamic and growth-oriented organization that values diversity, equity, and inclusion. We offer regular development conversations, training programs, and a competitive benefits plan to support our colleagues' success and well-being. Join us and contribute to delivering value for our clients every day
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