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Customer Service Representative

1 week ago

Mississauga, Ontario, Canada Martin Sprocket & Gear Inc Full time

At Martin Sprocket & Gear Inc, we're committed to delivering exceptional mechanical power transmission components, material handling systems, and custom forgings.

We're looking for a skilled Unilingual Customer Service/Sales professional to join our team. As a key member of our sales and support team, you'll be responsible for providing product and pricing information, order status updates, and delivery confirmations to our established customer base.

Responsibilities:
  • Inbound Sales Support: Respond to inbound sales calls, provide accurate product information, and address client inquiries.
  • Order Processing & Delivery Coordination: Secure, renew, and arrange delivery of orders, working closely with our machine shop and other facilities to manufacture and expedite orders.
  • Order Entry & Follow-Up: Enter orders and quotes accurately in a fast-paced environment, perform quote follow-ups, and ensure follow-through with full ownership.
  • Client Support: Offer technical and non-technical support regarding equipment use, operation, and maintenance to clients and staff.
Requirements:
  • Unilingual Communication: Fluency in English is essential for effective engagement with our customer base.
  • Educational Requirements: High School Diploma required; College diploma or University degree preferred.
  • Sales & Customer Service Experience: 1-2 years of experience in sales or customer service is preferred.
  • Technical Aptitude: Mechanical or technical inclination is necessary to support product-related inquiries.
  • Customer Service Commitment: Demonstrate an unwavering dedication to customer satisfaction.
  • Team Collaboration: Approach tasks with a team-oriented mindset to achieve high performance.
  • Self-Management & Initiative: Independently evaluate situations, solve problems, and make decisions, demonstrating drive and determination.
  • Adaptability in a Fast-Paced Setting: Thrive in a dynamic, multi-tasking environment with the ability to effect change and contribute to the organization's goals.
  • Technical & Organizational Skills: Strong computer proficiency and organizational abilities.
  • Positive Attitude & Growth Mindset: Energetic, positive, and eager to develop skills.