Casino Operations Manager

2 weeks ago


Burnaby, British Columbia, Canada EightSix Network Full time

Job Title: Casino Operations Manager

Company Overview: Gateway Casinos & Entertainment Limited, a leading gaming and entertainment company in Canada, is seeking an experienced Casino Operations Manager to join its team. With 27 gaming properties across British Columbia, Ontario, and Edmonton, Alberta, we offer a dynamic and exciting work environment with opportunities for career growth.

Job Summary: As a Casino Operations Manager, you will be responsible for supervising cashiering activities and cage operations, ensuring the integrity and accuracy of cage transactions, and overseeing large cash transaction procedures. You will also be responsible for verifying cashier opening and closing floats, authorizing cage transactions, reconciling chip and vault inventories, monitoring cash and coin levels, and requesting bank orders.

Key Responsibilities:

  • Supervise cashiering activities and cage operations, including training, coaching, and feedback to ensure high-quality service and efficient operations.
  • Evaluate and analyze casino performance data to identify areas for improvement and implement strategies to increase revenue and customer satisfaction.
  • Develop and maintain relationships with customers, vendors, and internal stakeholders to foster a positive and productive working environment.
  • Maintain accurate records, reports, and compliance documentation as required by regulatory bodies.
  • Participate in continuous learning and professional development to stay up-to-date on industry trends, best practices, and regulatory requirements.

Requirements:

  • Bachelor's degree in Business Administration, Hospitality Management, or related field.
  • Minimum 2 years of experience in casino management, with a focus on operations and customer service.
  • Proven track record of success in leading teams, improving efficiency, and driving revenue growth.
  • Excellent communication, leadership, and interpersonal skills, with the ability to motivate and empower team members.
  • Strong analytical and problem-solving skills, with the ability to interpret financial data and make informed decisions.

Benefits:

  • Competitive salary: $65,000 - $80,000 per year, based on experience.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • 401(k) retirement plan with employer matching contributions.
  • Ongoing training and professional development opportunities.
  • A fun and dynamic work environment with a diverse team of professionals.

How to Apply: If you are a motivated and results-driven individual with a passion for hospitality and customer service, please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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