Operations Manager

4 weeks ago

Fort McMurray, Canada Paladin Technologies Full time

Job Title: Operations Manager

Job Summary:

We are seeking an experienced Operations Manager to oversee the daily operations of our location while driving sales growth. In this sales forward role, you will lead a qualified team to ensure project success and cultivate strong customer relationships to expand our market presence in integrated security, networking/data cabling, and commercial audio-visual sectors.

Key Responsibilities:

  • Project Oversight: Plan, organize, direct, and control staffing levels to ensure projects are delivered on time, within budget, and to quality standards.
  • Resource Utilization: Communicate with the Project Management team to evaluate project needs and maintain a technical labor schedule for optimal resource allocation.
  • Cost Control: Implement best practices to maximize productivity and control costs across all operational processes.
  • Performance Monitoring: Develop and monitor annual and medium-term operational plans to achieve overall objectives; review project deliverables to ensure timelines are met.
  • Team Leadership: Interview, hire, and oversee training for staff; conduct regular performance reviews to align team goals with company objectives.
  • Safety and Compliance: Foster a corporate culture that promotes safety and integrity, ensuring adherence to Health, Safety, and Environmental policies.
  • Business Development: Create and implement an annual sales plan to drive revenue growth across all service offerings, targeting both existing and new clients.
  • Client Relationship Management: Build and maintain strong relationships with key clients while actively pursuing new business opportunities.
  • Collaboration: Work closely with Operations, IT, Engineering, and other departments to enhance client engagement and drive integrated security systems penetration.
  • Market Analysis: Monitor the competitive landscape for changing technologies and trends to ensure the company's offerings remain cutting-edge.
  • Sales Tracking: Maintain CRM activities, track sales leads, and provide accurate forecasting to inform strategic decisions.

Qualifications:

  • 5-8 years in operations management overseeing complex technology projects
  • Progressive outside sales experience in a technical sales environment (integrated security, networking/data cabling, commercial audio-visual preferred)
  • Post-secondary education; a university degree in Business is preferred.
  • Technical Knowledge: Familiarity with IP networks, low voltage electronics, and security technologies such as access control and CCTV systems.
  • Excellent written and verbal communication and interpersonal skills.
  • Strong analytical skills with proficiency in Microsoft Office and project management software.
  • Ability to manage multiple deadlines independently and effectively.
  • Success Factors: Results-driven mindset, accountability, and the ability to leverage collaborative relationships for business development.

About Us:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Equal Opportunity Employer:

Paladin Technologies is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. If you require accommodation during the application process, please contact Human Resources at 858-668-1705.

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