Technical Support Specialist

4 days ago


Sault Ste Marie, Ontario, Canada Sky Bison Solutions Ltd. Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Sky Bison Solutions Ltd. as a Help Desk Analyst.

Key Responsibilities
  • Provide technical assistance to users experiencing difficulties with computer systems, applications, and software.
  • Research and implement solutions by consulting user guides, technical manuals, and other documents.
  • Offer advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software to improve user experience.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
Requirements
  • Fast-paced environment with attention to detail.
  • Judgement, organization, and teamwork skills.
  • 7 months to less than 1 year of experience in a similar role.
  • Permanent employment with 30 to 35 hours per week.
  • English language proficiency.


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