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Technical Support Specialist

2 months ago

Sault Ste Marie, Ontario, Canada Sky Bison Solutions Ltd. Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Sky Bison Solutions Ltd. as a Help Desk Analyst.

Key Responsibilities
  • Provide timely and effective technical support to users experiencing difficulties with computer systems and software.
  • Research and implement solutions to technical issues, utilizing user guides, technical manuals, and other resources.
  • Offer advice and training to users to enhance their technical skills and productivity.
  • Maintain a comprehensive problems and solutions log for reference by other technical support analysts.
  • Collaborate with the team to redesign applications and software to improve user experience.
  • Offer business systems, network, and Internet support to users, addressing identified difficulties.
  • Install and configure equipment for employee use, ensuring proper setup and functionality.
Requirements
  • Fast-paced environment with attention to detail.
  • Strong judgment, organization, and teamwork skills.
  • Permanent position with 30-35 hours per week.
  • Work language: English.