Airline Ground Support Lead Passenger Service Manager
2 days ago
Join a dynamic team at GAT Airline Ground Support as a Lead Passenger Service Manager in Vancouver, British Columbia, Canada.
About the RoleThis is an exciting opportunity to lead our passenger assistance team and ensure a seamless travel experience for airline customers. As a key member of our team, you will be responsible for coordinating airport operations, directing staff, and maintaining high standards of service delivery.
We are seeking a highly motivated and organized individual with previous airport experience to fill this critical role. If you have excellent communication skills, leadership abilities, and a passion for delivering exceptional customer service, we want to hear from you
Key Responsibilities- Coordinate airport operations and direct staff to ensure efficient service delivery
- Develop and implement strategies to improve passenger satisfaction and loyalty
- Maintain accurate records and reports on operational performance and passenger feedback
- Work closely with the customer service team to resolve issues and provide exceptional customer experiences
To be successful in this role, you will require:
- A High School Diploma or equivalent
- At least 18 years of age
- Previous airport experience (at least three months)
- Eligibility to work in Canada
- Ability to obtain airport security clearance
- Excellent communication and leadership skills
- Ability to work well under pressure and multitask
GAT Airline Ground Support offers a competitive hourly rate of $20.00 and a positive work environment that values teamwork and customer satisfaction. This is a permanent position with flexible scheduling, including weekends and irregular shifts.
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