Airline Ground Support Lead Passenger Service Manager

2 days ago


Vancouver, British Columbia, Canada GAT Airline Ground Support Full time

Join a dynamic team at GAT Airline Ground Support as a Lead Passenger Service Manager in Vancouver, British Columbia, Canada.

About the Role

This is an exciting opportunity to lead our passenger assistance team and ensure a seamless travel experience for airline customers. As a key member of our team, you will be responsible for coordinating airport operations, directing staff, and maintaining high standards of service delivery.

We are seeking a highly motivated and organized individual with previous airport experience to fill this critical role. If you have excellent communication skills, leadership abilities, and a passion for delivering exceptional customer service, we want to hear from you

Key Responsibilities
  • Coordinate airport operations and direct staff to ensure efficient service delivery
  • Develop and implement strategies to improve passenger satisfaction and loyalty
  • Maintain accurate records and reports on operational performance and passenger feedback
  • Work closely with the customer service team to resolve issues and provide exceptional customer experiences
Requirements

To be successful in this role, you will require:

  • A High School Diploma or equivalent
  • At least 18 years of age
  • Previous airport experience (at least three months)
  • Eligibility to work in Canada
  • Ability to obtain airport security clearance
  • Excellent communication and leadership skills
  • Ability to work well under pressure and multitask
What We Offer

GAT Airline Ground Support offers a competitive hourly rate of $20.00 and a positive work environment that values teamwork and customer satisfaction. This is a permanent position with flexible scheduling, including weekends and irregular shifts.



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