Strategic Engagement Manager

2 days ago

Kitchener, Ontario, Canada Hootsuite Full time $70,000 - $98,000
Job Title: Strategic Engagement Manager

As a key member of the Professional Services team at Hootsuite, the Strategic Engagement Manager plays a critical role in delivering high-quality Strategic Engagement Services to our customers.

This role requires a strong understanding of enterprise social media strategy and program management, as well as excellent communication and project management skills.

The ideal candidate will have extensive experience in Customer Experience, Customer Success, and/or Customer Delivery, with a proven track record of establishing and delivering customer experience programs in a high-growth and fast-paced SaaS environment.

Key Responsibilities:

  • Deliver Strategic Engagement Services to customers, including onsite delivery and/or virtual delivery according to customer needs.
  • Act as the program owner and change management delivery lead of Enterprise social programs and technology.
  • Guide clients to achieve success in their own corporate social programs, including corporate marketing, customer care, social selling, and advocacy use cases.
  • Contribute to shaping and improving the Strategic Engagement Services offering and build new internal processes and procedures.
  • Design and deliver Premier Coaching sessions focused on project and change management and social media strategy.

Requirements:

  • Extensive relevant experience in Customer Experience, Customer Success, and/or Customer Delivery.
  • Proven experience establishing and delivering customer experience programs in a high-growth and fast-paced SaaS environment.
  • Strong understanding of enterprise social media strategy and program management.
  • Excellent communication and project management skills.

What We Offer:

  • A competitive salary range of $70,000—$98,000 CAD.
  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.

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