Senior Service Operations Manager

5 days ago


Olds, Canada Brandt Full time

At Brandt, we are looking for a skilled individual to fill the role of Senior Service Operations Manager. This position is responsible for overseeing the service department, ensuring that quality standards and productivity requirements are met.

The ideal candidate will have 3+ years' experience as a Service Technician, preferably with Journeyman certification. They will be able to lead and coach others, have a basic understanding of financial principles related to service department operations, and be able to write and speak effectively.

This role involves directing the diagnosis of machine problems, inspecting and repairing special tools, and coordinating in-house technician training. The successful candidate will also be able to maintain good housekeeping discipline and demonstrate proper and safe workplace processes.

Some of the key responsibilities include:

  • Assigning jobs and work orders to Service Department employees according to their skills and knowledge
  • Appraising repair orders coming into the Service Department and participating in repairs
  • Acting as a point-of-contact for technicians on equipment repair inquiries and updates

We offer an estimated salary of $85,000 per year, based on industry standards and location. If you are a motivated individual with excellent leadership and communication skills, we encourage you to apply.

Additional requirements include:

  • Familiarity with company and competitive products
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Excellent negotiation/conflict resolution, decision making, and delegation skills
  • Forklift license preferred

If you are interested in this opportunity, please submit your application. We look forward to hearing from you.



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