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Homelessness Outreach Specialist

2 months ago

Victoria, British Columbia, Canada BC Housing Full time

Job Summary

The Homelessness Outreach Worker will connect with individuals experiencing homelessness or at risk of becoming homeless in community locations. The successful candidate will have the following:

  • High School diploma plus completion of post-secondary courses in social housing, community development, mental health, trauma counselling, and/or other relevant discipline
  • Considerable progressive experience in working with individuals experiencing homelessness and poverty on account of physical, mental, or psychological disability, and/or substance use challenges
  • Sound experience in liaising with government, private, and community-based housing providers and working with individuals from diverse socio-economic and cultural backgrounds
  • Some experience with crisis management and/or de-escalation techniques
  • Or an equivalent combination of education, training, and experience acceptable to the employer

Key Responsibilities

The Homelessness Outreach Worker will:

  • Aide and assist individuals to navigate housing and related support systems
  • Collaborate and partner with shelters and supportive housing providers, and homelessness service agencies to ensure an integrated system of supports and services
  • Support communities to prevent, minimize, and/or resolve encampments and respond to homelessness through coordination and rapid support for individuals sheltering outdoors
  • Develop strong partnerships with service providers and community partners
  • Ability to learn, understand, and update BC Housing mandate, programs, and services
  • Ability to develop and foster trusting relationships with people facing homelessness and multiple barriers

Requirements

The successful candidate will have:

  • Considerable knowledge of causal factors of homelessness, mental illness, and/or addiction
  • Sound understanding of the importance of cultural and community connections in supporting individuals to improve well-being, exit homelessness, and thrive in housing
  • Good understanding or lived experience of the impacts of residential schools, generational trauma, and/or abuse
  • Sound knowledge of government, private, and community-based housing service providers
  • Good de-escalation, negotiation, and conflict resolution skills to manage evolving situations
  • Exceptional verbal and written communications skills
  • Proficient in computer applications and software, including MS Office tools
  • Demonstrated ability to empathize when engaging with individuals from diverse socio-economic and cultural backgrounds, a high degree of confidentiality and sensitivity
  • Demonstrated ability to partner, curious perspective when engaging with a wide array of community partners, including advocates, volunteers, local business owners, neighbours, and community members

Working Conditions

The Homelessness Outreach Worker will work in a fast-paced environment, requiring flexibility and adaptability. The successful candidate will be required to travel and work periodic evenings and weekends; transportation arrangements must meet the operational requirements of the position.

Security Clearance

The successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.

Driver's License

A valid class 5 driver's license and satisfactory driving record are required.

Reliable Vehicle

Access to a reliable vehicle will be required.

Indigenous Candidates

Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace.