Bilingual Disability Claims Analyst, Group Insurance Specialist

4 weeks ago


Blainville, Quebec, Canada Royal Bank of Canada> Full time

Job Summary

Role Overview

We are seeking a highly skilled and bilingual Disability Claims Analyst to join our team in a remote work environment. As a Disability Claims Analyst, you will be responsible for adjudicating and managing disability claims in a team-oriented, multi-disciplinary, and digital environment.

Key Responsibilities

  • Adjudicate claims by utilizing a multidisciplinary claim management model to ensure objective, fair, and thorough claim adjudication, while complying with policy provisions, procedures, and regulatory requirements.
  • Provide the highest level of customer service and manage reputational risk.
  • Manage a large caseload of disability claims, calculate benefit payments, and implement claims management and return-to-work strategies, where warranted.
  • Professionally communicate approval or denial decisions to clients.
  • Effectively communicate and build rapport with team members, stakeholders, and business partners using a variety of techniques and collaboration from initiation to close.

Requirements

  • Post-secondary education, preferably in healthcare or a related field, or related work experience.
  • Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
  • High level of writing in French and English.
  • Strong analytical, critical thinking, and decision-making skills, with the ability to multitask and balance multiple goals and priorities.
  • Excellent customer service and telephone skills with the ability to communicate complex and difficult information with professionalism and empathy, including phone calls with clients who may be emotional or have mental health conditions.
  • Ability to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational, and problem-solving skills, and must be able to meet with the technological and confidentiality requirements of the role.

What's in it for you?

We offer a Total Rewards program that includes flexible benefits, work-life balance, and career development programs, as well as investment and retirement savings plans. You will also have access to sophisticated RBCI software tools to boost your productivity and flexible work-life balance options.

Job Skills

Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations

Additional Job Details

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Inclusion and Equal Opportunity Employment

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.



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