Automotive Parts Coordinator Specialist

3 days ago

Edmonton, Alberta, Canada Craftsman Collision Full time
About Us

Craftsman Collision is a leading provider of auto body repair services in Canada, renowned for its commitment to excellence and customer satisfaction. Our team of over 500 professionals shares a passion for delivering high-quality work while fostering a positive work environment.

Job Summary

We are seeking an experienced Parts Coordinator to join our Edmonton location. The successful candidate will be responsible for managing parts receiving and returns, maintaining a well-organized parts room, and ensuring the efficient flow of vehicles through all stages of repair.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, both internally and externally, with a focus on continuously improving the customer experience.
  • Support Management: Align shop operations with The Craftsman Way (TCW) and use the company dashboard to accurately identify and prioritize tasks.
  • Daily Production Meetings: Actively participate in daily production meetings to ensure smooth operations.
  • Parts Receiving: Receive and mirror-match parts to ensure accuracy in support of the repair plan.
  • Relationships: Maintain professional relationships with all stakeholders, including internal teams and external customers.
  • Parts Management: Use the Craftsman Management System to enter parts and sublet invoices, confirm margins, and maintain and organize parts carts, staging areas, and the parts room.
  • Returns: Ensure returns are completed prior to file closure.
  • Compliance: Work with the Shop Manager to ensure compliance with provincial and national regulatory standards, as well as internal policies and procedures.
Requirements
  • Experience: At least 1 year of related experience in a fast-paced, team-oriented environment.
  • Education: Post-secondary degree or diploma in a related field is an asset.
  • Skills: Strong verbal, written, and listening skills; diplomacy, negotiation, and conflict resolution skills; time management, problem-solving, critical thinking, and sound judgment skills; strong interpersonal skills with a customer-service oriented attitude; proficiency in Outlook and willingness to learn new applications.
Salary and Benefits

The estimated salary for this position is $48,000 - $58,000 annually, plus benefits such as extended health, professional development, certified training, and more. When you're part of the Craftsman Collision team, you get valuable perks like these that help you grow professionally and personally.

Your resume should clearly outline how your qualifications and experience fit this position. We appreciate the time that all applicants take when applying for this position, however, only the candidates chosen for an interview will be notified by phone or email.

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