Senior Customer Service Representative

3 weeks ago


Montreal, Quebec, Canada Axelon Canada Full time
Senior Customer Service Representative

We are seeking a seasoned support staff in Customer Service who works independently under moderate supervision for routine situations.

Key Responsibilities:

  • Conduct research to respond to more difficult customer inquiries and answers
  • Document and monitor call center interactions
  • Provide exceptional customer service in a remote work environment
  • Collaborate with team members to achieve customer satisfaction goals

Requirements:

  • Bilingual individual (French/English)
  • Availability to work 10:30 - 6:00, with flexibility to start at 9 am on some days
  • Ability to work independently with moderate supervision
  • Excellent communication and problem-solving skills

What We Offer:

  • Opportunity to work with a dynamic team in a remote work environment
  • Flexible scheduling to accommodate your needs
  • Professional development opportunities to enhance your skills

Duration: 3 months



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