Senior Customer Service Representative
3 weeks ago
We are seeking a seasoned support staff in Customer Service who works independently under moderate supervision for routine situations.
Key Responsibilities:
- Conduct research to respond to more difficult customer inquiries and answers
- Document and monitor call center interactions
- Provide exceptional customer service in a remote work environment
- Collaborate with team members to achieve customer satisfaction goals
Requirements:
- Bilingual individual (French/English)
- Availability to work 10:30 - 6:00, with flexibility to start at 9 am on some days
- Ability to work independently with moderate supervision
- Excellent communication and problem-solving skills
What We Offer:
- Opportunity to work with a dynamic team in a remote work environment
- Flexible scheduling to accommodate your needs
- Professional development opportunities to enhance your skills
Duration: 3 months
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Montreal, Quebec, Canada National Bank Full timeJob Title: Senior Customer Service RepresentativeWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at National Bank. As a key member of our Insurance Underwriting and Claims Assistance Centre, you will play a critical role in providing exceptional customer service and support to our clients.About the...
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Montreal, Quebec, Canada National Bank Full timeJob Title: Senior Customer Service RepresentativeWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at National Bank. As a key member of our Insurance Underwriting and Claims Assistance Centre, you will play a critical role in providing exceptional customer service and support to our clients.About the...
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