Cloud Computing Technical Support Specialist

13 hours ago


Montreal, Quebec, Canada Intello Technologies Inc. Full time
Cloud Computing Technical Support Specialist Job Description

We are seeking a highly skilled Cloud Computing Technical Support Specialist to join our team at Intello Technologies Inc. in Montréal, QC, Canada.

About the Role

The successful candidate will be responsible for providing exceptional technical support and developer assistance to customers using Google Cloud Platform products, solutions, and APIs. This role requires strong problem-solving skills, effective communication, and the ability to work collaboratively with internal teams and customers.

Key Responsibilities
  • Provide technical developer support to customers using Google Cloud Platform products, solutions, and APIs.
  • Reproduce customer issues to provide holistic fixes.
  • Collaborate with internal support teams and customers to identify and document product bugs and feature requests.
  • Implement effective solutions through connections with multi-functional teams and resources.
  • Partner with internal teams to improve cloud products at a senior level.
Requirements

To be successful in this role, you will need:

  • Proficiency in at least one of Java or Python.
  • Demonstrate comprehensive troubleshooting tactics.
  • Able to quickly learn and explain new complex technologies and subjects.
  • Resourcefulness and strong research skills.
  • Significant abilities in reading, understanding, and writing code samples to replicate customer issues, as well as reading and understanding logs and stack traces.
Preferred Qualifications

In addition to the requirements above, preferred qualifications include:

  • College diploma in Computer Science or 2 years of relevant knowledge/experience.
  • Effectively build solutions with Linux-based systems.
  • Proficient with web protocols: Hypertext Transfer Protocol (HTTP), Transport Layer Security (TLS), etc.
  • Experience with Platform-as-a-Service (PaaS).
Compensation and Benefits

The salary range for this position is estimated to be between $80,000 and $110,000 per year, based on factors such as knowledge, skills, performance, and experience. Additionally, TELUS offers a comprehensive total rewards package, including competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.



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