Technical Support Specialist
5 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Web World IT Services Ltd. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.
Key Responsibilities- Technical Support
- Respond to technical issues and provide timely and effective solutions to clients and internal teams.
- Consult technical manuals, guides, and other resources to research and implement solutions.
- Provide training and guidance to clients and internal teams on technical procedures and best practices.
- Problem-Solving
- Identify and troubleshoot technical issues, and implement solutions to resolve problems.
- Collaborate with internal teams to resolve complex technical issues.
- Documentation and Reporting
- Maintain accurate and detailed records of technical issues and resolutions.
- Provide regular reports to management on technical support activities and trends.
- Team Collaboration
- Work collaboratively with internal teams to provide technical support and guidance.
- Participate in the development and implementation of technical procedures and best practices.
- Education
- College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
- Experience
- 1 year to less than 2 years of experience in a technical support role.
- Certifications and Licenses
- Associate Computing Professional (ACP) certification.
- Cisco Certified Network Associate (CCNA) certification.
- IBM Certification.
- Network+ Certification.
- Skills
- Unix.
- JavaOS.
- Networking security.
- Servers.
- .NET.
- C#.
- C++.
- Work Environment
- Fast-paced environment.
- Tight deadlines.
- Physical Demands
- Ability to work in a fast-paced environment with multiple priorities.
- Personal Qualities
- Accurate.
- Client-focused.
- Efficient interpersonal skills.
- Initiative.
- Eligibility
- Are you currently legally able to work in Canada?
- Relocation
- Are you willing to relocate for this position?
- Experience
- Do you have previous experience in this field of employment?
- Education
- What is the highest level of study you have completed?
- Language
- English.
- Work Schedule
- 30 hours per week.
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