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Technical Support Specialist

2 months ago

Oakville, Ontario, Canada Web World IT Services Ltd Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Web World IT Services Ltd. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.

Key Responsibilities
  • Technical Support
    • Respond to technical issues and provide timely and effective solutions to clients and internal teams.
    • Consult technical manuals, guides, and other resources to research and implement solutions.
    • Provide training and guidance to clients and internal teams on technical procedures and best practices.
  • Problem-Solving
    • Analyze and troubleshoot technical issues to identify root causes and implement solutions.
    • Collaborate with internal teams to resolve complex technical issues.
  • Documentation and Reporting
    • Maintain accurate and detailed records of technical issues and resolutions.
    • Provide regular reports to management on technical support activities and trends.
  • Team Collaboration
    • Work closely with internal teams to ensure seamless technical support and collaboration.
    • Participate in technical meetings and discussions to stay up-to-date on technical developments and best practices.
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience
    • 1 year to less than 2 years of experience in a technical support role.
  • Certifications and Training
    • Associate Computing Professional (ACP) certification.
    • Cisco certified network associate certification.
    • IBM Certification.
    • Network+ Certification.
  • Skills and Knowledge
    • Unix.
    • JavaOS.
    • Networking security.
    • Servers.
    • .NET.
    • C#.
    • C++.
Working Conditions and Physical Capabilities
  • Fast-paced environment.
  • Tight deadlines.
Personal Suitability
  • Accurate.
  • Client focus.
  • Efficient interpersonal skills.
  • Initiative.
Screening Questions
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 30 hours per week.