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Technical Support Specialist

2 months ago

Oakville, Ontario, Canada Paul Gupta & Associates Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Paul Gupta & Associates. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities
  • Technical Support: Respond to client inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, using technical manuals and online resources to find solutions.
  • Client Communication: Provide clear and concise communication to clients, ensuring they understand technical solutions and are satisfied with the support provided.
  • Documentation: Maintain accurate records of client interactions, including problems and solutions, to aid in future support efforts.
  • Team Collaboration: Work closely with other technical support team members to share knowledge, best practices, and resources.
  • Process Improvement: Participate in the development and implementation of process improvements to enhance the overall support experience for clients.
Requirements
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 35 hours per week.
Work Environment

This is a fast-paced environment that requires strong technical skills, attention to detail, and excellent communication skills. The ideal candidate will be able to work under pressure, meet tight deadlines, and handle repetitive tasks with ease.

Personal Qualities
  • Accuracy: High level of accuracy in technical support and documentation.
  • Client Focus: Strong focus on providing exceptional client service and support.
  • Efficient Interpersonal Skills: Excellent communication and interpersonal skills to work effectively with clients and team members.
  • Initiative: Proactive approach to problem-solving and process improvement.
Supervision

This role reports to the Technical Support Manager and supervises a team of 3-4 technical support analysts.