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Sales Associate

1 month ago

Toronto, Ontario, Canada Richemont Full time

At Richemont, we are seeking a highly skilled and motivated Sales Associate to join our team at Cartier, Yorkdale. As an Ambassador of the Maison, you will be responsible for achieving and exceeding sales targets, providing exceptional customer service, and maintaining a unique client experience throughout all touch points.

Key Responsibilities:

  • Consistently achieve and/or exceed the monthly sales target, as directed by management.
  • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client.
  • Adapt approach according to the client needs and motivations.
  • Negotiate and handle objections with ease.
  • Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience.
  • Remain current on industry news and competitor.

Requirements:

  • College degree preferred.
  • 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
  • General knowledge of timepiece movements.

Technical Skills:

  • Ability to work in a fast-paced retail store environment.
  • Computer and internet Savvy.
  • MS Office experience required, SAP knowledge preferred.

Personal Skills/Abilities:

  • Additional language skills are a plus.
  • Excellent interpersonal and communication skills are required.
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Being a genuine Maison Ambassador.
  • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
  • Self-Starter with Team-Player approach.
  • Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.