Front Desk Representative

3 days ago


Terrace, Canada Days InnTerrace Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Days InnTerrace. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms, ensuring a smooth and efficient check-in process.
  • Reservation Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies and room assignments.
  • Customer Service: Provide information on hotel facilities and services, answer telephone calls and relay messages, and assist clients/guests with special needs.
  • Financial Transactions: Process guests' departures, calculate charges, and receive payments, as well as balance cash and complete balance sheets and cash reports.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Work Conditions: Fast-paced environment.
  • Personal Suitability: Efficient interpersonal skills, flexibility, reliability, and ability to work in a team.
What We Offer

As a Front Desk Agent at Days InnTerrace, you will have the opportunity to work in a dynamic and customer-focused environment, with a competitive salary and benefits package.



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