Customer Experience Representative

3 weeks ago

Richmond, British Columbia, Canada TD Bank Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.

Key Responsibilities:

  • Customer Service:
    • Provide exceptional customer service to every customer interaction, ensuring a positive and memorable experience.
    • Respond to and resolve customer concerns in a timely and professional manner.
    • Identify customer needs and determine solutions to customer problems.
  • Financial Transactions:
    • Complete a broad range of financial transactions, including deposits, withdrawals, bill payments, and other transactions, in an accurate and efficient manner.
  • Business Objectives:
    • Support the achievement of business objectives by contributing to advice goals and promoting products, advice, and banking capabilities.
    • Understand and apply operating policies and procedures to ensure compliance and accuracy.
  • Team Collaboration:
    • Participate fully as a member of the team, promoting team effectiveness and contributing to a positive work environment.
    • Support the team by continuously developing knowledge in own area and participating in process improvement opportunities.

Requirements:

  • Education:
    • High School diploma and/or equivalent.
  • Experience:
    • 1+ years of relevant experience in a customer-facing role.
  • Skills:
    • Excellent customer service skills and ability to work in a fast-paced environment.
    • Strong communication and problem-solving skills.
    • Ability to work independently and as part of a team.

About TD Bank:

TD Bank is one of the world's leading global financial institutions, committed to delivering legendary customer experiences and enriching the lives of our customers, communities, and colleagues. We are guided by our vision to Be the Better Bank and our purpose to make a positive impact on the world.

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