IT Support Specialist

6 days ago


Mississauga, Ontario, Canada City of Mississauga Full time

Job Summary

The IT Tech Hub Assistant plays a vital role in providing timely support to clients during core hours of operation, ensuring adherence to corporate standards for asset control, and contributing to the continuous development of processes and performance benchmarks. This position is responsible for maintaining and improving technology usage and client services.

Duties and Responsibilities

  • Under the general direction of the Supervisor, IT Departmental Support, the successful candidate will:
  • Assist clients with desktop computer problems as assigned by the Supervisor of IT Departmental Support.
  • Respond to questions, assist clients, and take ownership of problems referred directly or by the IT Service Desk.
  • Work in a team environment to resolve problems to the satisfaction of the client, update support documentation, troubleshoot hardware and software problems.
  • Assist IT Technicians with the Life Cycle maintenance of IT Assets.
  • Dispose of equipment under the direction of the Supervisor of IT Departmental Support.
  • Limited Active Directory rights (Password reset / join to Domain ONLY) *No access to delete from domain. Remote Control Access.
  • Perform other duties as required under the direction of the Supervisor of IT Departmental Support.
  • Evening and Weekend work may be required to provide extended business hours support.

Skills and Qualifications

  • Graduated or completing a College/University program in Information Technology.
  • Working knowledge of automated inventory control systems (Microsoft SCCM, ServiceNow, Active Directory reports, Virtual Environments) is an asset.
  • Must possess excellent communication, organization, and administrative skills with a strong customer focus.
  • Familiarity with a wide variety of software including Microsoft Windows, Office Suite, Adobe etc.
  • Familiarity with desktop computer operating system, utilities, and business application software is an asset.

Working Conditions

Hourly Rate/Salary: $43.18
Hours of Work: 35
Work Location: Civic Centre
Department/Division/Section: CPS/Corporate Services Dept, CPS/IT Division, Service Management
Non-Union/Union: Non Union



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