Customer Service Director

2 weeks ago


Toronto, Ontario, Canada Neighbors Convenience Market Full time
Key Responsibilities:

We are seeking a highly motivated and experienced Customer Service Director to join our team at Neighbors Convenience Market. The ideal candidate will have a proven track record of providing exceptional customer service and leading high-performing teams.


Key Responsibilities:
  • Manage staff and assign duties
  • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
  • Determine merchandise and services to be sold
  • Implement price and credits policies
  • Locate, select and procure merchandise for resale
  • Plan budgets and monitor revenues and expenses
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Recruit, hire and supervise staff and/or volunteers
  • Oversee payroll administration
  • Conduct performance reviews


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