Client Care Associate
4 weeks ago
We are seeking a highly skilled and customer-focused Client Care Associate to join our team at Steele Auto Group. As a Client Care Associate, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of care and attention.
Key Responsibilities:- Answer customer inquiries in a friendly and polite manner
- Advise customers of their upcoming service requirements and schedule appointments
- Manage workload efficiently to ensure customers are handled productively
- Contact customers to provide accurate feedback on the progress of their inquiries
- Update customer information as required
- Maintain confidentiality of information
- Ensure customers have high-level satisfaction and repeat business with us by fulfilling their queries
- Partner and support with our dealerships to communicate and fulfill customers' needs
- Accurately report and document customer details in appropriate systems and tools
- Appropriately communicate and solve any situation requiring support for resolution
- Bilingual in French and English would be considered an asset
- Strong computer skills
- Proficient in Microsoft Office Suite (Outlook, Excel, Word)
- Previous experience in a customer-focused role, with an ability to see things from different perspectives
- Effective, Two-Way Communication skills
- Organized with ability to prioritize work Strong technical skills and highly motivated
- Works well both independently and as part of a team
- Strong multi-tasking ability
- Competitive compensation package, with annual wage review
- Flexible Health and Dental Plans, 6 different cost-shared options to meet everyone's needs
- Enhanced Benefits including Telehealth, Mental Health Support and EFAP
- Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
- Opportunities for career growth and advancement
- Employee discounts on vehicle purchasing, parts, and service at any of our locations
- A safe, inclusive, and dynamic work environment
We are an Equal Opportunity Employer and are committed to a fair, inclusive opportunity to apply. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process. To learn more about our company, culture, and opportunities, please visit our website.
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