Clinical Solutions Specialist

3 days ago


Québec, Quebec, Canada Sysmex Full time
About the Role

We are seeking a highly skilled Clinical Solutions Specialist to join our team at Sysmex. As a key member of our sales and support team, you will be responsible for ensuring our customers maximize the value of our diagnostic equipment and information-management systems.

Key Responsibilities
  • Co-travel with colleagues to gain in-depth knowledge of Sysmex analyzers and their features.
  • Demonstrate exceptional communication skills when gathering customer requirements and adapting our products to meet their needs.
  • Manage customer issues and concerns, researching information through colleagues and available resources.
  • Perform proactive customer visits to assess current operations and ensure customer satisfaction.
  • Collaborate with senior colleagues to learn new information and resolve customer issues.
  • Support the sales team with basic analyzer questions and perform presentations to customers.
Requirements
  • Medical lab degree with 1-3 years of experience.
  • MLT certification, specialization in Hematology, Urinalysis, or Hemostasis.
  • In-depth knowledge of Sysmex products.
  • Proven experience working with diagnostic/medical device industry applications.
  • Proficiency in Microsoft Office suite and basic network operation.
  • Strong interpersonal skills, persuasive, and excellent communication skills.
About Sysmex

Sysmex is a global leader in diagnostic equipment and information-management systems. We are committed to enhancing the quality of life through science and innovation. Our team is agile, resourceful, and dedicated to realizing critical breakthroughs in laboratory diagnostics, information technology, and life sciences.



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