Retail Store Manager
1 month ago
About Us:
FIKA is a lifestyle brand redefining cannabis retail with a strong presence in Canada. Our company provides exceptional service in a variety of welcoming store environments, making us the destination for every type of cannabis consumer.
Job Overview:
The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include staff management, customer satisfaction, product presentation, inventory management, and carrying out seasonal changes and promotional activities.
- Excellent time management and prioritizing skills.
- Inventory management skills.
- High level of proficiency with Microsoft Office.
- Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Ability to learn and adapt to sales software quickly.
- Ensure all customer complaints are addressed and handled professionally.
- Maintain a full understanding and reinforce departmental policies, procedures, and regulations.
- Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
- Maintain adequate stock through efficient inventory management and optimization.
- Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
- Ensure processes are maintained for checking deliveries and packaging slips.
- Verify invoices against packaging slips and track all expenditures.
- Manage pricing in a product's life cycle by taking seasonal changes into account.
- Provide management with required sales, staff, and other assigned productivity reports.
- Balance sales, print and record receipts, and track revenue daily.
- Record visa and debit accounts.
Education, Training and Experience
- Minimum of 3 years work experience in the retail industry.
- Minimum of 1 year work experience in a supervisory role in a retail environment.
- Provincial Cannabis Certification.
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
At FIKA, we value diversity and inclusion in the workplace.
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