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Hotel Operations Supervisor

2 months ago


Airdrie, Canada Best Western Regency Inn Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Operations Supervisor to join our team at Best Western Regency Inn. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional customer service, and leading a team of staff to achieve our goals.

Key Responsibilities
  • Leadership and Supervision: Supervise and coordinate the work of hotel staff, including front desk, housekeeping, and maintenance teams.
  • Customer Service: Ensure that all guests receive exceptional service, responding to their needs and resolving any issues in a timely and professional manner.
  • Operations Management: Oversee the daily operations of the hotel, including managing inventory, coordinating maintenance, and ensuring that all facilities and equipment are in good working order.
  • Staff Management: Hire, train, and develop staff members to ensure that they have the skills and knowledge needed to perform their jobs effectively.
  • Communication: Maintain open and effective communication with all staff members, ensuring that they are aware of their responsibilities and expectations.
  • Problem-Solving: Identify and resolve problems in a timely and professional manner, ensuring that they do not impact the quality of service or the reputation of the hotel.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years of experience in a supervisory or management role in the hospitality industry
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills