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Hotel Operations Supervisor

2 months ago


Airdrie, Alberta, Canada Best Western Regency Inn Full time
Job Title: Hotel Operations Supervisor

We are seeking an experienced Hotel Operations Supervisor to join our team at the Best Western Regency Inn. This role is responsible for overseeing the daily operations of the hotel, ensuring exceptional customer service, and maintaining a high level of efficiency in all aspects of the business.

About the Role:
  • This position involves supervising a team of staff members, providing guidance and support to ensure they meet their responsibilities effectively.
  • The successful candidate will be responsible for coordinating and assigning work tasks, reviewing performance, and implementing strategies to improve operational efficiency.
  • You will also be involved in hiring and training new staff members, promoting a positive work environment, and fostering open communication among team members.
Key Responsibilities:
  1. Supervise and coordinate the work of front desk staff, housekeeping, and maintenance personnel to ensure seamless hotel operations.
  2. Assist guests with special needs, responding promptly to their requests and resolving any issues that may arise during their stay.
  3. Co-ordinate and review work schedules, ensuring adequate staffing levels at all times.
  4. Maintain operation of computer systems, equipment, and machinery, arranging repair work as needed to minimize disruptions to hotel services.
  5. Requisition materials and supplies to maintain optimal inventory levels and prevent stockouts.
Requirements:
  • Possess excellent interpersonal skills, able to communicate effectively with staff, guests, and external partners.
  • Demonstrate strong organizational abilities, prioritizing tasks and managing time efficiently to meet deadlines.
  • Show a commitment to delivering exceptional customer service, consistently meeting or exceeding guest expectations.
  • Hold a Secondary (high) school graduation certificate, with relevant experience preferred but not required.
  • Able to work effectively in a fast-paced environment, adapting to changing circumstances and priorities as needed.
Salary and Benefits:

We offer a competitive salary range of $40,000-$55,000 per annum, based on experience and qualifications. Additionally, you will receive benefits including medical, dental, and vision coverage, paid time off, and opportunities for professional development.

Why Join Us?

As a Hotel Operations Supervisor with the Best Western Regency Inn, you will be part of a dynamic team committed to delivering exceptional guest experiences and providing a supportive work environment. We prioritize staff development, offering ongoing training and mentorship to help you grow in your career. If you are passionate about hospitality, have a strong work ethic, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.