Hotel Operations Manager

3 weeks ago


Airdrie, Alberta, Canada Best Western Regency Inn Full time

Job Title: Hotel Operations Manager

Job Summary: We are seeking a highly organized and detail-oriented Hotel Operations Manager to join our team at Best Western Regency Inn. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.

Key Responsibilities:

  • Supervise and coordinate the work of front desk staff, ensuring excellent customer service and timely issue resolution.
  • Assist guests with special needs, providing personalized support and ensuring their stay is enjoyable and memorable.
  • Requisition materials and supplies, maintaining a well-stocked front desk area.
  • Perform tasks such as hiring and training staff, maintaining computer systems, and arranging repair work to ensure business continuity.

Requirements:

  • 1 year to less than 2 years of experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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